Speech Analytics
AI Application AI Strategy AI Technology AI Today & Tomorrow AI for Society CHATBOT CONVERSATIONAL AI CUSTOMER EXPERIENCE DATA MANAGEMENT DATA QUALITY DIGITAL HUMAN DIGITAL TRANSFORMATION EDGE AI GDPR KNOWLEDGE BASE NATURAL LANGUAGE GENERATION (NLG) NATURAL LANGUAGE PROCESSING (NLP) NATURAL LANGUAGE UNDERSTANDING (NLU) ROBOTICS SAAS SOLUTION SEARCH ENGINE SOFTWARE TRANSLATION/TRANSCRIPTION TRUST VIRTUAL ASSISTANTGet in-depth insights into customer dialogues
SupWiz Voice Analyzer automatically transcribes and categorizes calls providing valuable insights for happier customers.
AI Automation
SupWiz Voice Analyzer aggregates call data from all sources, automatically transcribing and categorizing it according to the AI model trained to your organization's needs.
Personalize coaching opportunities
Follow agents’ performances and compare them to the team’s average, and from these results personalize improvement opportunities leading to higher morale and productivity.
Uncover trends and meaningful insights
Combine traditional KPIs (performance, ratings, call duration) with actual call content (e.g. categories and topics) from your calls.
- “What constitutes a good call?”
- “Which topics result in bad ratings?”
- “What is the tone of the conversation?”
- “Do payment questions often lead to login questions?”
Faster agent training
Educate new agents faster on relevant topics, quickly find calls about specific topics for focused training, and improve quality and assurance of phone calls.
- “Which agents take the longest pauses and does it impact ratings?”
- Improve the performance of existing teams.
