How will customer experience and expectations shift, thanks to conversational AI for voice?
Keynote
AI Strategy
08/02/2024 | 12h05 - 12h30 | Tech & Strategy Stage
Information
Customer experience has been cost-optimized to the point of soulless "press 1 for...," offshoring, and other get-you-off-the-phone tactics that put the wrong KPIs and stakeholders first. For the first time in modern history, we have the chance to not have to choose between quality and cost-efficiency so we can put customers back at the center where they belong. Talking points will include:
- Conversational AI will continue to evolve from where it was yesterday
- Generative is revolutionizing the customer experience today
- Our vision of the future of enterprise AI & the connected customer
