EVOSEED
D9
AI ApplicationAI TechnologyAPIBUSINESS INTELLIGENCECHATBOTCLOUD COMPUTINGCLOUD/DATA INTEGRATIONCOGNITIVE COMPUTINGCONVERSATIONAL AICUSTOMER EXPERIENCEDATA AS A SERVICEKNOWLEDGE BASEKNOWLEDGE MANAGEMENTNATURAL LANGUAGE PROCESSING (NLP)PERFORMANCE/EFFICIENCYPROCESS OPTIMIZATIONSAAS SOLUTIONSOFTWAREVIRTUAL ASSISTANT
- About
- As a B2B Telco or ICT company, it can be challenging to retain customers and stand out from competitors since the product you offer is often perceived as a commodity. This is why technical customer care services and business continuity are crucial for success in this sector.
With over 25 years of experience in key roles in ICT companies, including national Telco operators, our team understands these challenges from the inside out. At evoseed we utilize AI to enhance both our internal processes and customer services.
One of our AI-powered solutions is YoDa, a senior colleague who is well-versed in your company's history and every customer. YoDa has access to all of your company's historical information, including databases, CRMs, ERPs, ticketing platforms, and files, and oversees all communication channels with customers, including telephone, email, chat, website, and social media.
YoDa takes charge of customer requests and provides immediate feedback, finding correlations between the request and company information. It also performs sentiment analysis and defines priorities, ensuring that customers with critical faults receive priority attention.
YoDa identifies the most suitable operator for each request, taking into account their availability and competence, and provides them with a proposed response that they can enrich or send as is.
YoDa also monitors the progress of tickets, ensuring that none are forgotten or frozen, and takes care of ticket closure documentation, stimulating operators to provide all useful future information.
In addition, YoDa takes care of the form of responses and ensures that communication with customers is complete, timely, and courteous.
This includes providing company management with useful information, analysis, and indicators to monitor the service, relate to customers, and document company standards and results.
YoDa was developed based on our experiences in the sector and the practical use of AI in collaboration with our customers over the years.
We can pre-train YoDa on all the main ticket scenarios, providing you with a complete and immediately operational solution.
YoDa is a native cloud service that can be installed on-premise upon request.
evoseed is a startup studio focused in TLC and AI solutions, more information is available at the website and the company profile.
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